Privacy Policy

Version 24.1 (Effective 27-11-2024 onwards)

1. Introduction

Bayswater Products Ltd. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and share your information and your rights concerning your data.

2. Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

• Contact details (e.g., name, email address, phone number, and postal address).
• Payment details (e.g., billing address and card information).
• Account details (e.g., username and password, if applicable).

2.2 Automatically Collected Information

• Technical data (e.g., IP address, browser type, and device identifiers).
• Usage data (e.g., pages visited, time spent on our website, and click-through patterns).

2.3 Information from Third Parties

• Payment providers, delivery partners, or other service providers may share relevant information with us to fulfil your order or handle payments.

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders, including payments and deliveries.
• Provide customer support and respond to enquiries.
• Send transactional and marketing communications (where you have consented).
• Improve our website, services, and customer experience.
• Comply with legal obligations (e.g., fraud prevention or accounting requirements).

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Performance of a Contract: To fulfil orders or provide requested services.
• Consent: For marketing communications or where you have given explicit consent.
• Legitimate Interests: For purposes such as improving our services or ensuring website security.
• Legal Obligations: To comply with applicable laws and regulations.

5. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your data with:

• Service Providers: For payment processing, delivery services, and IT support.
• Regulatory Authorities: Where required by law or to protect our legal interests.
• Other Third Parties: In connection with a business transaction, such as a merger or acquisition, subject to confidentiality.

6. International Data Transfers

If your data is transferred outside the UK or EEA, we ensure adequate protection through:

• UK GDPR-compliant safeguards (e.g., Standard Contractual Clauses).
• Ensuring the destination country provides an adequate level of protection.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, including:

• Legal and regulatory obligations.
• Handling disputes or enforcing agreements.
  Specific retention periods may depend on the data type (e.g., transactional records for six years for tax compliance).

8. Your Rights

You have the following rights concerning your personal data:

• Access: Request a copy of your personal data.
• Correction: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Limit the processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Data Portability: Receive your data in a structured, commonly used format.
  To exercise these rights, contact us at info@vacuumcleanerbags.co.uk.

9. Security

We implement robust security measures to protect your personal data from unauthorised access, alteration, or disclosure. These include encryption, access controls, and regular security assessments.

10. Cookies

Our website uses cookies to improve your browsing experience. Please refer to our Cookie Policy for detailed information on the types of cookies used and your choices.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page, and significant updates may be communicated via email or a notice on our website.

12. Contact Us

If you have any questions about this policy or wish to exercise your rights, contact us by either:

• Emailing us at info@vacuumcleanerbags.co.uk, or
• Writing to us at Bayswater Products Ltd., Unit E1-E6, Capital Point, Capital Business Park, Parkway, Cardiff, CF3 2PY, United Kingdom